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FAQ
Orders & shipping
Orders & shipping.
Everything about dispatch, tracking and returns.
Contact the studioWithin 2–3 business days from Tampa, Florida. Free U.S. shipping over $50.
Yes — flat-rate international shipping is calculated at checkout. Duties are the recipient's responsibility.
Unused stationery can be returned within 30 days. Custom work is non-returnable, but we revise until it's right.
No match — write to the studio and we'll answer it.
Three to five weeks from approved photos, depending on the tier.
Two to three rounds depending on tier, at the sketch stage.
Yes — send swatches or a hex code and we'll mix to match.
No match — write to the studio and we'll answer it.
118lb uncoated cotton stock for cards; 300gsm archival cotton rag for portraits.
Pigment inks on archival stock — keep out of direct sun and it will outlast you.
No match — write to the studio and we'll answer it.